SHIPPING & RETURNS

Shipments do not occur on weekends or holidays. If we are experiencing a high volume of orders we will contact you to let you know the expected ship date.

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Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

 

*Delivery dates are estimated based on the carrier chosen at checkout and therefore can not be guaranteed. Unexpected delays may occur at any time; we will contact you in the event of an unexpected delay to notify you of the new expected delivery date or to see how best we can accommodate you.

 

Damages

Nouvel LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim; We will do our best to work with you to process your claim and find a solution.

 

International Shipping Policy

Please see international shipping options during checkout for specific information such as which countries we ship to and which services we use to do so.